What country does it ship to? How much does shipping cost?
It is free shipping to USA and Taiwan, for other countries from 1 to 3 sets will cost you 1 USD, 4 to 6 sets will cost you 2 USD and 7 to 10 sets will cost you 3 USD. You can see it once you select your shipping country. Enjoy! :) Last updated: Tue, Jul 7 2015 1:31 pm EDT
Is the fudge, D4, D20 available?
We are focusing on the D6 right now, because we want to provide the best so we decide to concentrate on the D6 now. Yet, we are thinking about doing a full PRG set! Last updated: Tue, Jul 7 2015 1:31 pm EDT
Is Space Roller perfectly balanced?
No, Space Roller is not perfectly balanced, it is -0.6 mm on the Z axis and perfectly balanced on both X&Y axis, Please see update #6 for image. Last updated: Wed, Jul 8 2015 8:40 am EDT
How can Space Roller be recharge?
You can recharge Space Roller with any UV light source, such as sunlight, UV light or just use your iphone flashlight! Last updated: Wed, Jul 8 2015 9:00 am EDT
How do you protect the exterior finish?
We will apply a protective coating after the secondary process so the paint can stay nicely. Last updated: Wed, Jul 8 2015 9:30 am EDT
Can I pledge more than 10 sets?
Yes, you can! We will set up a pledge manager so you can pledge as many set as you wish when this campaign finish! :) Last updated: Sun, Jul 19 2015 12:15 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.